The Claret Murders

Audio Editions of Mark Rollins Adventures

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I just received word that the audio edition of my latest Mark Rollins adventure, Diversion, is now available. You can find both Diversion and The Claret Murders on Audible. The audio versions are also available on Amazon, iTunes and other online retailers of audio books.  Nothing makes the miles go faster than than llistening to a book while driving.

That long business trip or vacaton drive will be over in no time if you take advantage of audio books like Diversion or The Claret Murders

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For signed copies of books by Tom Collins, go to the TomCollinsAuthor.com. Unsigned print and eBook editions are available from Amazon, Barnes & Noble, and other online bookstores. Audio versions of The Claret Murders and  Diversion are available from iTunes, Audibles and Amazon. eBook editions are also available through Apple iTunes’ iBook’s Store and Smashwords.com. 
Published by I-65 North, Inc.

So You Want to Write?

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I believe there’s an advantage to writing later in life—experience. The drawback is that you have less time to build a body of work.

One thing I’ve learned is that each subsequent book will be better than the last. The more you write, the better your writing will be. The question, of course, is why would you want to write at all? Very few people acquire fame as an author or get rich on book royalties. Your  satisfaction has to come from doing what you want to do and—writing for the pleasure of others.

If you decide to write, don’t let anything stop you—especially the barriers created by the agent/publisher/distributor/bookstore business model. Also, finding an agent and then a publisher is a three-to-five-year process assuming that you are successful at all. If you’re older like me, you don’t buy green bananas and you don’t have three to five years to invest— and you don’t have to. The book business is changing. The gatekeeper role of the agent is weakening. You can just go around them and self-publish. The self-publishing road is now well marked. It wasn’t so well marked when I started. If I have any advantage that equipped me to be one of the early trailblazers, it is that I was born with an excessive amount of unwarranted self-confidence.

Let me share with you a true story. In grammar school, I thought my teacher was the stupidest person I knew. She was always writing things on a big black wall. She had maps that rolled down like window shades.She would pull down one of these shades,take a long wooden pointed stick and start talking about islands and continents, when it was clear that no one could see what she was pointing to. As a young boy, I was so self-confident that it never entered my mind that something may be not right with me. Years later a teacher punched a tiny hole in a 3 x 5 index card and had me hold it up to my eye to look through the hole. Marvel upon marvels, I could see a map! The problem had been me all along! Although I have moderated my attitude and gained a modicum of humility over the years— it’s still the same determination not to be held back by difficulties or obstacles that probably accounts for my entering a second career as a mystery author at age sixty-six. 

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As if poor vision wasn’t enough of a setback—dyslexia runs in the Collins family. In my world, any two or three letter word will substitute for any other. I leave out words and reverse letters. I often write one word thinking I am writing another. Also, I’ve never been able to read names. I’ve always skipped over them when reading. When I studied for a test in school I not only had to review the subject material I had to memorize the order of the letters in the words that would be used in the answers. The moral of my story is— don’t let anything stop you. If you want to write  just do it. For me, I’ve always loved suspense and mystery stories so it seemed natural to write about something I had a passion for. Where did these stories come from? They come from my life. For example the idea for my book, The Claret Murders, began on Christmas Eve when my son and I shared an old bottle of Chateau Cheval Blanc. That event melded with the mental image of an old mansion that I had driven by for years started my thinking. I wondered what secrets and mysteries were buried inside. Life is where your stories will come from and they’re just waiting to be told. Look for those stories and get busy. Write. The easy part is publishing your work. The hard part is making sure that your work is worth the reader’s time.

Good Luck!

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For signed copies of books by Tom Collins, go to the TomCollinsAuthor.com. Unsigned print and eBook editions are available from Amazon, Barnes & Noble, and other online bookstores. For Amazon go to amazon.com/author/tomcollins. For an audio edition of The Claret Murders go to http://amzn.com/B00IV5ZJEI. eBook editions are also available through Apple iTunes’ iBook’s Store and Smashwords.com. For the newest adventure novel on Amazon go to Diversion: a Mark Rollins Adventure.
Published by I-65 North, Inc.

The best port I ever had was a 1948 Claret!

Another wonderful Christmas gift was enjoyed with my son in Austin over the holidays—a 1948 Chateau Cheval Blanc, a Premier Grand Cru Bordeaux from the Saint-Émilion region of France.


If you recall it was the 1947 vintage of this wine that was a central character in my book The Claret Murders. Unlike the 1947 vintage considered by many to be the greatest wine every made, the 1948 was considered atypical when young—very tannic with a high 13.5% alcohol content. The 48 was the ugly duckling that had to spend years resting in dark cellars before securing its place among the sought after vintages of Cheval Blanc.


Today, nearly 70 years later, a single surviving bottle of the 1948 Chateau Cheval Blanc purchased, rather than  retrieved from one’s cellar, cost between $3000 and $5000.


Our 1948 bottle was very much alive—wonderful, but no longer a characteristic Claret. It smelled of plums and raisins with the taste of an exceptionally smooth port. We paired the wine with cheese and rich fat hamburgers that brought back the richness of the wine and showed its nobility as a great Claret from the house of the white horse.


What makes the experience of an antique wine so exceptional is the realization that you are one of the last people on earth to have the opportunity to taste the wine—through the experience you time travel back in to its birth. It is the product of soil, weather, and the light hand of the wine maker at that precise place and time in history. Like a snowflake—it is unique and can never be repeated. 

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For signed copies of books by Tom Collins, go to the TomCollinsAuthor.com. Unsigned print and ebook editions are available from Amazon, Barnes & Noble, and other online bookstores. For an audio edition of The Claret Murders go to http://amzn.com/B00IV5ZJEI. Ebook editions are also available through Apple iTunes’ iBooks Store and Smashwords.com.
Published by I-65 North, Inc.




Winners—No Losers at Book Signing

The book signing event at the Franklin Art Crawl on Friday, August 1st,
was a great success. A good many fans stopped by the signing location at the law firm of Stites & Harbison that is located in historic downtown Franklin at 604 West Main Street.  In addition, an impressive number of new mystery readers purchased their first Mark Rollins adventure—a signed hardcover copy or the new audio edition.

Ed Binkley won the drawing for a 28-year-old claret from my private cellar. Two people won the opportunity to have a character named after them in my next mystery, Nancy Hagen and my friend Janet Jones.  If my memory serves me correctly, both Ed and Nancy purchased the audio edition of The Claret Murders during the event.  Janet is a long time friend and the wife of Ray Tarkington.
Previous character name winners at other signing events include:
Connie Maynord
Kathie Fuston
Mick Hendrickson
Edwin Myers
Sue Hadfield

Connie Maynord has a busy career as an actress and model. This past month, her on camera roles have ranged from a fun loving mature age Aunt Jackie, to a ghost/wife who has come back to a husband who is dying, to a happy Golden Girl!  She has been cast in the upcoming productions S.O.U.L. as Nurse Hazel and Candles as a News Reporter, and Connie is also an associate producer on Candles. In addition, Connie has had several appearances in commercials.  To learn more about Connie Maynord check out www.conniemaynord.com.

The new mystery is about one-third complete and has the working title Diversion. Diversion deals with drug diversion -- legal medications diverted for illegal purposes and all the bad things that surround addiction and drugs. Our character winners could be drugged out teenagers or just someone who can't get off their pain medication and has no way to get them except on the street -- from very unpleasant people. Alternatively, the winner could be a DEA hero who saves a teenage druggie from a horrible life or an undercover cop posing as an unpleasant person on the street selling happy pills. They might turn out like Kathie Fuston who in the early draft is a pregnant, unwed mother in the visitor section of the Manchester Jail waiting to find out if her man is going to be released.

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Tom Collins’ books include his book on leadership, The Language of Excellence, and his mystery novels including Mark Rollins’ New Career, Mark Rollins and the Rainmaker, Mark Rollins and the Puppeteer and the newest mystery, The Claret Murders. For signed copies, go to the author’s online store. unsigned print and ebook editions are available from Amazon, Barnes & Noble, and other online bookstores. For an audio edition of The Claret Murders go to http://amzn.com/B00IV5ZJEI. The ebook edition for the iPad is available through Apple iTunes’ iBookstore.


Literary Murder and Mayhem in Franklin

I will be bringing literary murder and mayhem to Franklin, Tennessee this
Friday, August 1st, as a part of the city’s First Friday Art Crawl. The crawl, which invited me to attend and sign copies of my adventure mystery The Claret Murders, features over thirty galleries and studios which all showcase a variety of magnificent works ranging from books to blown glass.

The Claret Murders is an exciting mystery that takes place during Nashville’s devastating flood.  It's Nashville…with  a beautiful lawyer, a deadly secret, and wine to kill for. The novel is my most recent installment in the adventure series which also includes Mark Rollins’ New Career, Mark Rollins and the Rainmaker and Mark Rollins and the Puppeteer, all which feature Nashville as a backdrop.

The week’s First Friday Art Crawl will run from 6-9pm and complimentary wine and hors d’ouevres will be offered at many of the participating locations. The Downtown Franklin Association puts on this free event each month to showcase Franklin’s beautiful downtown core and the local talent that surrounds the historic hotspot. I will be signing copies of The Claret Murders at Stites & Harbison, located at 604 West Main Street, Franklin, TN 37064. For more information on Friday’s event, visit www.franklinartscene.com.
Stop by the book signing location, Stites & Harbison,  and enter your name for a chance to win a 28-year-old Claret, 1986 Chateau Certan, from my private collection.

For those of you who regulary follow The Language of Excellence Blog, I have taken a little time off from the blog to work on a new mystery, DIVERSION. I have finished about one-third of the book.  It deals with drug diversion in and around Nashville. Yes, there is trouble; I say trouble, right here in Music City.
Drug diversion is legally prescribed pain medication diverted for illegal purposes. It is a big business, and it spawns other illegal businesses. One tragic off-shoot in the world of drug diversion is the disappearance of young girls who are seduced by drugs into a life of prostitution. A life that only profits the sex traffickers and drug lords.

 If you have had experience dealing with this subject, your suggestion and insight is welcome. You can email me at tom.collins@i65n.com.

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Tom Collins’ books include his book on leadership, The Language of Excellence, and his mystery novels including Mark Rollins’ New Career, Mark Rollins and the Rainmaker, Mark Rollins and the Puppeteer and the newest mystery, The Claret Murders. For signed copies, go to the author’s online store. unsigned print and ebook editions are available from Amazon, Barnes & Noble, and other online bookstores. For an audio edition of The Claret Murders go to http://amzn.com/B00IV5ZJEI. The ebook edition for the iPad is available through Apple iTunes’ iBookstore.





Vacation Time Discount

It is vacation time, and if you are planning to drive to your vacation spot, listening to a good book while traveling will make the time seem to go faster.

Between now and August 31, 2014, you can purchase the CD edition of the audio version of The Claret Murders for the flat price of $24.00 with free shipping. You can purchase the CD version from my online store. Just click on purchase now, or to keep it very simple, just email me tom.collins@i65n.com with your shipping address.  I will ship your CD edition and invoice you.

If you don’t need the CD version, you can download the audio version to your iPhone or iPad for even less. The last time I checked, Amazon was selling the $19.95 downloadable version for only $17.46. Go to http://amzn.com/B00IV5ZJEI, or if you prefer go to iTunes or Audibles.com.

If you prefer to read The Claret Murders while you are by the pool, you can download the Kindle version for only $2.99 or order the paperback edition for less than $15.00 by going to the same Amazon link, http://amzn.com/B00IV5ZJEI.

I would be remiss if I did not also point out that you can purchase signed copies of The Claret Murders or my other books by going my online store at http://store.markrollinsadventures.com/.

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 Purchase Now

Tom Collins’ books include his book on leadership, The Language of Excellence, and his mystery novels including Mark Rollins’ New Career, Mark Rollins and the Rainmaker, Mark Rollins and the Puppeteer and the newest mystery, The Claret Murders. For signed copies, go to the author’s online store. unsigned print and ebook editions are available from Amazon, Barnes & Noble, and other online bookstores. For an audio edition of The Claret Murders go to http://amzn.com/B00IV5ZJEI. The ebook edition for the iPad is available through Apple iTunes’ iBookstore.



Preparing for Opportunities and Contingencies

One of the best ways to look for new opportunities is through purposeful imagination. It inspired President Kennedy to say, “We need men who can dream of things that never were.” There are great undone things to be done. To find some of them, all you have to do is turn off the mental constraints and free your creativity. Purposeful imagination is at the heart of the “Blue Ocean Strategy,” and it is the counter to the “Tyranny of the OR.”

Opportunities are often created by events. Those at the right place at the right time to take advantage of events did not get there just by accident. As the French scientist Louis Pasteur said, “Chance favors only the prepared mind.” Purposeful imagination is about preparing for opportunities and contingencies. How do you do that? It isn’t hard to do. It is thinking about things that could happen and then imagining how to react to them. It is about doing so with an eye toward the opportunities those events would present.

You do it by setting aside one day month, or a half day every two weeks, with your management team for the exercise of purposeful imagination. Future events that are problems for others become opportunities for the trained mind. While future events may not mirror exactly those practiced as hypothetical, your team will have gained the skill for quick reaction. Like building muscle memory for an athlete through practice, you will have trained your organization to deal with surprises as opportunities rather than problems.

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Tom Collins’ books include his book on leadership, The Language of Excellence, and his mystery novels including Mark Rollins’ New Career, Mark Rollins and the Rainmaker, Mark Rollins and the Puppeteer and the newest mystery, The Claret Murders. For signed copies, go to the author’s online store. unsigned print and ebook editions are available from Amazon, Barnes & Noble, and other online bookstores. For an audio editon of The Claret Murders go to http://amzn.com/B00IV5ZJEI. The ebook edition for the iPad is available through Apple iTunes’ iBookstore.




Listening for 900 Miles

Last week I drove 900 miles from Naples, Florida, to Franklin, Tennessee. I hate driving. However, this particular trip went by quickly. Why?

I purchased an audiobook before starting my road trip. The book turned a normally unpleasant fourteen hours into an enjoyable listening experience. It was one of Lee Child’s Jack Reacher mysteries and had a little more splattered brain matter and destroyed knees than I prefer—but then there were a couple of drivers I encountered during the trip that I would have liked to introduce to Jack Reacher in a dark alley.

If you are planning a driving trip anytime soon, consider purchasing the audio version of my book The Claret Murders. Even if you previously read the book, you will enjoy having the mystery and the Nashville flood experience brought to life through the voice of the reader. The audio version is available on Amazon.com or iTunes. Did you know there is talk of TV and movie rights? If you missed it, you can read the announcement for release of the audio edition by going to http://t.e2ma.net/message/vcadh/rptxeh.

While I don’t recommend reading it while driving, I hope you will soon read The Language of Excellence if you haven’t already. It is my fifth full-length book and the first focused on business. I am particularly happy that the book is being talked about as a breakthrough for its clarity and simplicity in its treatment of leadership and management issues. The CEO of LIVESTRONG said it teaches you how to deal with almost anything business or life will throw at you. The book is available in print and eBook formats on Amazon, other online bookstores, and through your favorite bookstore. The Language of Excellence is the perfect gift for someone about to graduate from college or for those already in the business world in pursuit of long-term durable success. To purchase from Amazon go to http://amzn.com/0985667346.
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Tom Collins’s books include his book on leadership, The Language of Excellence, and his mystery novels including Mark Rollins’ New Career, Mark Rollins and the Rainmaker, Mark Rollins and the Puppeteer, and the newest mystery, The Claret Murders. For signed copies, go to the author’s online store. Unsigned print and eBook editions are available from Amazon, Barnes & Noble, and other online bookstores. For an audio edition of The Claret Murders, go to http://amzn.com/B00IV5ZJEI. The eBook edition for the iPad is available through Apple iTunes’ iBookstore.

TNT: Today Not Tomorrow


Nothing happens until something (action) happens.


Excellent managers create a sense of urgency and strive to create an environment of acting today and not tomorrow. “Even large opportunities, problems, and issues can be broken down into smaller steps (actions) that can be acted upon incrementally so as to deal with issues in a TNT manner. TNT is an enormously simplifying tactic.

In my software company I had a sign in the accounting and shipping areas that read “Bill it today/Ship it today.” Without that performance standard, we would have had to have systems in place to keep up with what had not been billed and what had not been shipped. TNT reduced work.

In addition to reducing work,  TNT is the right innovation method—small, fast, and simple. Break the effort into “quick turn-around projects”—build a model, jerry-rig it, test it with clients. Act-test-act!

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Check out "Who is Reading" my latest novel The Claret Murders!



Playbook

Playbook
Do plans need to be in writing?  Yes, but in a form that serves its purpose.  That is not as a bound volume that resides on a bookshelf never to be referenced once the creators have “finished” their planning task.  It is a communication vehicle—best conveyed in words, phrases, short paragraphs, charts, key performance indicators, and pictures.  It should be in a form easily changed and updated.  It should not be burdened with the niceties of a literary quality.  Its purpose is to have every member of the team guided by the same “playbook.”
 
In this age of advanced communications and technology, the playbook should be maintained as an integral part of the enterprise’s internal systems.  Those internal systems should serve as the enterprise’s command and control center.  Their purpose is to empower members of the team by giving them the clarity needed for the confidence to make decisions and take action on the frontline.  Management is about achieving objectives through others.  It follows that maintaining and refining the “playbook” is job one for the leader.  In today’s world, the “playbook” isn’t one thing—it is the leader’s blog, the organization’s intranet site, it is periodic video conferences or planning retreats, it is the business’s key performance indicators, its bonus, commission, and reward plans.  Wherever possible, words are better than phrases, phrases are better than sentences, sentences are better than paragraphs, and paragraphs are better than pages.  That is because the excellence company communicates so frequently and so clearly, that words and phrases become triggers conveying much more extensive content.  The use of words and phrases makes the job of constantly communicating, refining, and changing the dynamic plan easier. 
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A beautiful Nashville lawyer, an inheritance at risk, a devastating storm and wine to kill for—The Claret Murders, a new Mark Rollins adventure.

Incrementalism

The most important lesson to learn from Relative Perception and Limited Resources is that small changes (or proportional changes) are more likely to succeed.

Exercising Incrementalism is one of the best change management techniques.  Breaking a planned larger change into a series of smaller incremental changes is more likely to achieve the desired end result with less overall negative impact on the organization.  However, incrementalizm alone is not a silver bullet.  Granted it is possible to make changes so small that the effect of the downward spike goes unobserved, but frankly, when it comes to real life business, there are few changes that fly under the radar screen.  For example, we know that a massive doubling of a company’s sales force can create chaos,  but even a small change has negative consequences.  To illustrate, assume that a company adds just one new sales person.  That change might not have had a material negative impact on the entire organization, but the salesman sharing office space with the new person is likely to see a drop in his commissions as he unavoidably gets drawn into some degree of a mentoring or training role.
 
Virtually all change becomes, at a minimum, a short-term investment paid in the form of lower productivity, decreased performance or lower satisfaction.  We make changes because in the long run, we expect a payoff in terms of increased productivity, performance, or satisfaction.  The better we manage change, the smaller the frontend cost and the sooner targeted gains are realized. 
The right way to implement change is proportional to the ability of the organization to deal with and absorb the downward spike of the Change Curve and in many cases that will dictate the need to pursue the desired end result through a series of incremental steps using the “change management” technique of Incrementalism.

To illustrate the need to keep change proportional to the organization’s ability to absorb the change, consider a successful restaurant that wants to expand.  The owners decide to open a second facility across town.  It is easy to imagine the downward spike in terms of performance and customer satisfaction at the existing facility as management’s attention is redirected and existing staff begins to train additional staff.  Image the consequences when some of the best members of the kitchen and wait staff are transferred to the new facility.  That doubling of the organization requires a significant, hopefully short-term, negative investment that can put the business as a whole at risk.  Yes there are things that can be done to flatten the downward spike of the Change Curve and facilitate an early upward movement.  Unfortunately most small businesses making a similar move will fail to do those things, and their customers and pocketbook will suffer as a result.
 
Now consider the impact on existing facilities upon opening a third location.  The organization’s initial expansion has led to increased depth among its management team.  There is a larger existing staff to draw from for the purpose of training new additions, and there is backup that allows some transfers to the new location without excessively cannibalizing the existing facilities.  Opening a fourth location will have even less of a negative impact on existing facilities.  With continued growth the organization can develop and financially support people dedicated to the specialized task of project management involved in bringing a new location on board, and the larger and larger organization spread over more and more facilities means that transfers have a smaller negative impact.  So as the base organization gets larger the size of digestible incremental change increases; however what makes the larger changes digestible is that each successive incremental changes becomes smaller in relative size—the percent of change related to the base organization is smaller.
 
The undeniable conclusion is that the right way to make change is to do it step by step—incrementally.  You might say that is not always possible.  The growing food chain has to take that first big step—opening its second facility.  But even there it is possible to find a way to break the project into multiple steps designed to minimize the downward spike.  For example, additional staff can be added ahead of time in small digestible steps not after the fact.  What about the added cost?  If you can’t afford it, don’t do it, because the alternative is to bet the company!
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An iheritance at risk and the discovery of an extraordinary cache of old wines during Nashivlle's history-maiking flood leads to foul play and death in this mark Rollins mystery adventure--avaiable from Amazon.com and e-book editions are available for the Kindle, the Nook and by going to the itunes store for the IPad.  

Managing Change-KASH

In order for the downward spike of the Change Curve to be stopped and the upward movement to occur to the point of achieving the targeted higher performance, those involved must have four things: new Knowledge combined with the right Attitude to acquire necessary Skills which through use become Habit.

KASH
 
The people affected must acquire new knowledge—for the sake of illustrating what I mean by new knowledge, think of a user’s manual or training.  The receptionist trying to deal with a new phone system has to be trained, and equally important all the people in the office have to understand how their piece of the system works including its new benefits and features.  If they have been given that prerequisite knowledge, or eventually dig it out themselves, then with the right attitude they will acquire new skills (the skill to use the new equipment and features).  In short they will know how, but until those skills become habit, higher performance will go unrealized.  It is only over time that those skills become habit and allow the Change Curve to reverse its downward trend turning upward from its low point, the valley of despair, to climb up to targeted performance.  It is like a golfer or other athlete who develops muscle memory.  Taking advantage of the new equipment and benefits has to become instinctive.  If you have to take the time to check with others, refer to a checklist or open a user’s guide, the new system will still be getting in the way of performance.

When a receptionist dealing with a new phone system says “If you ask me this has just made things worse,” she is the victim of a lack of proactive change management. Sooner or later, in the example of the phone system, the organization will survive and get some of the desired benefit of upgrading its phone system—but not before hurting its performance and frustrating its people and customers for some period of time.  But other changes, left to similarly fester, can literally put a company out of business.  It is a scenario I have seen played out many times. 

PS: My new book, The Claret Murders continues to get strong reviews.  The Kirkus review organization said, "Collins keeps the story motoring with writing that is frank but not scant, muscular but not tough-guy, something akin to the 1960s TV show The Man from U.N.C.L.E.” " …when the great cache of wine enters the picture and then a roaring storm comes down to swamp the landscape and the cellar, Collins deftly moves the story forward, and frankly, the reader really wants to know what happens to the wine more than Ann, Paul and the rest of the no-goods. Collins has a nice way of evoking Tennessee, its pace and proprieties and politics, from the spicy Zumba rhythms of a local club to the breeching banks of the Cumberland River."  Ebooks are only $2.99 for the Kindle, Nook and, by going to iTunes, the IPad.  Amazon has the print edition for $15,99 and signed copies are available by going to www.markrollinsadventures.com.

Management Judo

Peter Drucker identified a common behavioral trait among established organizations. One that over time renders them competitively weaker and gives the alert company the opportunity to achieve increased market share through Management Judo—leveraging off of the competitor’s weaknesses for an advantage.  The weaknesses companies tend to develop over time include:

  • A “not invented here” (NIH) attitude that will make the company slow to take advantage of new technology, processes, or materials, etc.  
  • The “Creamer” will concentrate too long on the higher profit, upper end of the market leaving the door open for others to enter the market through the lower end.  
  • Failure to stay in touch with clients will result in the company emphasizing its idea of best  quality or features (Wrong Quality) leaving the customer’s real wants unsatisfied or the price too high.  
  • The “Premium Pricer” is the high price alternative and continues to maintain or even increase price in the face of equal or superior competitive alternatives.  
  • The “Maximizer” keeps adding features to satisfy marginal market elements leaving the door open for the niche company that will provide a simpler, lower cost product or service that only addresses the needs of a particular market segment.  

The marketplace is littered with the bones of those who died at the hands of competitive Management Judo.  It is important to understand that without constant management effort these weaknesses will develop.  For the excellence company that means that the opportunity to gain market share through Management Judo will arise repeatedly.  But perhaps even more importantly, you must recognize that the seeds of these five weaknesses are also within your organization.  They will develop and you will lose market share and eventually fail as a company unless you are continually making changes and altering course to counter their development.  Left unattended they will development.  They are part of the natural changes that pull an organization down.

The successful company must always be on guard against developing Drucker’s identified weaknesses and at the same time remain alert for opportunities it can take advantage of when its competitors fall into the behavioral trap identified by Drucker.

PS:  Buy the Kindle e-book edition of my new mystery, The Claret Murders, for only $2.99.  Nook and IPad editions are also $2.99. A print edition of the book is available from Amazon for $15.99.